Enabling/Disabling User Accounts

The recommended way of retiring user accounts is to disable them. Scenarios where this is useful is when a person leaves the team and it is necessary to retire their account.

Once an account is disabled the following will be enforced:

• All currently active sessions for the account will be invalidated (i.e. automatically logged out).

• It will no longer be possible login using this account.

• No further email notifications will be sent to the account once it is disabled.

• The user account will not show anymore in lists like "assign to", "send reminder to", etc.

The disabling process is totally reversible. Hence, the account can be re-enabled and all the account history will remain intact. For example, the user will still have issues reported by them, assigned to them, monitored by them, etc.